Terms and Conditions

1 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. All images used within our website should be considered as stock images.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

2 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

3 - SUPPLY OF PRODUCTS OR SERVICES

All orders are taken as a “request to supply”. Such requests include the obligation to pay for the goods.

Orders are placed on the system as request reservations with card payment details held by Shopify Payments, or, if selected, payment details processed by Paypal.

Order acknowledgements are emailed to Customers. The order acknowledgement is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requests have been entered correctly.

No Sales Contract is formed until dispatch of goods. Each contract so formed is specific to the items shipped. Other open “requests to supply” orders will generate separate, individual, and unconnected contracts on the date each is dispatched.

Except for our in-stock items that are clearly marked, all other items are ordered directly from distribution and are in addition subject to the distributor's processing time. Once these items are received, these will then be dispatched at which time the Sales Contract is formed.

Exclusive items ordered from distribution may have generic exclusive stickers on the packaging and may not necessarily carry the exclusive sticker shown in the sample image.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

4 - PRE-ORDER ITEMS

These additional terms & conditions govern any sales of pre-order items:

Pre-order items will ship once they are released. All pre-order items are paid in full specifically for you the customer, as you order and we pay our suppliers. All orders of multiple items with multiple release dates will only be shipped when the entire order is ready for shipping. You may pay an additional shipping charge to have the order separated and part shipped. Some orders may be part shipped at our discretion.

5- RETURNS & CANCELLATIONS

We do not offer cancellations/refunds on change of mind orders.

If there is a problem with any of the items that you have received, please contact us immediately. You just report any order discrepancies within 48 hours of order receipt and your selected address or delivery point.

Under Australian Consumer Law you have the right to return any defective items within 14 calendar days of the goods being delivered The cancellation period will expire 14 calendar days after date of delivery.

You must inform us within 14 days of receipt if you wish to cancel or return an item(s) by emailing sales@beminecollections.com.au with “Return” and your order number in the subject line. In all cases we shall give you a returns authorisation number and return instructions.

If any item is delivered to your address and the signature on the parcel is not correct and you claim not to have the parcel, it is your responsibility to contact your local delivery depot to resolve. We can only deliver to the addresses provided to us. And we cannot be responsible for who signs for the parcel at your address. If you would like a higher level of courier service or if you have a special delivery request, please contact our customer service team who will arrange a quotation for you.

If you wish to have your parcel insured, please contact our team and we will arrange a quotation for you.

6- Discount Codes:

Unless otherwise stated, discount codes are one time use only and are not eligible all all items. Each individual listing will state if it is not eligible to be used with a discount code.

7 - Shipping

*Please allow up to 1 business day for orders to be packed.

Do we ship worldwide?
Yes, Shipping is calculated by weight, which is calculated at checkout.

How much is shipping within Australia?
Each order is charged at a flat rate of $11.00AUD for standard shipping within Australia 

How much is international shipping?
Shipping is calculated by weight, which is calculated at checkout.

*Please note: Shipping costs are exclusive of any import tax or customs duties which may apply upon delivery.

How long does shipping take?

1. Standard Shipping within Australia: please allow 2-5 business days to most major cities

* Please note: Shipping is dependent on your location (we ship from Brisbane, Queensland, Australia.) There can be occasional customs or courier delays which may affect your delivery timeframe. Unfortunately this is beyond our control.

7- Privacy Policy

This privacy policy deals with the protection of your privacy while you use our website and which is located at www.beminecollections.com.au

At Bemine Collections we strictly adhere to a Privacy Policy to ensure your personal information is kept private. We ask for your details when you join any of our programs or mailing lists for new coming products. The information you provide is only used for the purposes of correspondence. The data we collect is handled sensitively, securely and with proper regard to privacy.

We mainly communicate with your through email, if you wish to unsubscribe the direct marketing communicate, you can find and click on the unsubscribe link in each of the promotional emails, and we will opt you out from the mailing listing without any cost.

Bemine Collections is owner and operated by : Amy Rundell (ACN 58857814677).